FAQ
Why buy from The Party Days?
Because more than offering products, we offer solutions to everyday problems on the day of your party.
How to search for products?
Search for products by entering the product name or keyword in the search bar at the top of the page. Try entering a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you are interested in, simply click on the product name or product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on the shipping method (air, sea or ground) and the weight/volume of the product. Different shipping companies have different rates, so it is best to check and compare which one is the cheapest and most economical. For more details on how shipping costs are calculated, please contact us directly.
What is buyer protection?
Buyer Protection is a set of guarantees that allows buyers to buy with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was claimed to be genuine was fake.
Who can buy at The Party Days?
Anyone over 18 years of age who read and accept our conditions of sale can do so. You can find this information in the Terms and Conditions section at the bottom of the page.
How long should I wait for my orders?
The maximum delivery time is 15 business days, to which must be added the order processing time of up to 5 business days. You can find detailed information in the Shipping section at the bottom of the page.
Is it safe to provide my personal information?
Yes. We comply with the General Data Protection Regulation and all the information provided is stored in our database for the exclusive use of processing your orders and to send updated information about new products and offers. You can find detailed information in the Privacy Policy section at the bottom of the page.
Can the product be returned?
All orders can be canceled until they are shipped. If your order has been paid for and you need to change or cancel it, you must contact us within 24 hours before it is shipped. Once the packaging and shipping process has begun, it can no longer be cancelled. Detailed information can be found in the Refund Policy section at the bottom of the page.